SIMI Connect

Technician support endpoint

This host runs the RustDesk OSS rendezvous + relay for SIMI Connect signage. It is not a public website — it is the coordination point that lets a technician open a remote-support session against an enrolled signage device.

For technicians

  1. Install the upstream RustDesk client on your laptop: rustdesk.com.
  2. Open Settings → Network and set:
    • ID server: help.simiconnect.com
    • Relay server: help.simiconnect.com
    • Key: 1ulqOu5Tzb0gH554xYMU4wuby+IuGctgus+vcSweIyU=
  3. Read the device's 9-digit ID + password off the on-screen RustDesk panel, type into your client, connect.

For operators

Open the device's page in the operator dashboard — the Remote Support panel will fetch credentials and build a one-click rustdesk:// deep link once the device is auto-enrolled.

Open the operator dashboard →

Server ports

RustDesk listens on 21115/tcp (NAT test), 21116/tcp+udp (rendezvous), 21117/tcp (relay). These are raw TCP/UDP, not HTTP — opening them in a browser will not work. Use the RustDesk client instead.

help.simiconnect.com · SIMI Connect technician support